Why You Need To Have An Opinion

Why You Need To Have An Opinion

Mar 18, 2013

I get it…Political Correctness is a big deal. These days it seems that almost anything you say has consequences good, bad or indifferent. And with this I have noticed something… People are becoming afraid to have an opinion; about anything! Perhaps out of fear of backlash, or concern that their opinion won’t be popular. While all of this whitewashing...

Success Shortcuts: Sorry Page Not Found

Success Shortcuts: Sorry Page Not Found

Mar 16, 2013

When comedian Daniel Tosh did a bit on Ethanol I distinctly remember his remarks and I paraphrase. Running our cars on corn…? (sigh followed by a long pause) Ethanol is a dream, and a dumb one. You want to know what else is a dream, and a dumb one? The 4 hour work week or anything that tells you that you can achieve unrealistic goals or levels of success...

Forget Experience, Start With Trust

Forget Experience, Start With Trust

Mar 13, 2013

You want to know why Marissa Mayer’s decision to ban telecommuting became such an uproar at Yahoo? Here is a hint… It isn’t because Marissa Mayer lacks the experience to make that decision. She doesn’t. As CEO of Yahoo she is fully capable and competent to make that decision. The reason that the decision was met with so much resistance...

Leadership’s Essential Tie to Customer Experience

Leadership’s Essential Tie to Customer Experience

Mar 11, 2013

I hate when I start to sound like a scratched record. It’s exhausting for me and I’m sure for those who have to listen to me. However, I recently found myself saying this a lot: If you’re merely providing a mediocre customer experience, then you may be better off providing a bad customer experience. Because at least if the experience is bad the customer...

Stop Being Busy, Start Being Effective

Stop Being Busy, Start Being Effective

Mar 3, 2013

It is unbelievable how busy people are these days. Trying to get their time can be next to impossible. It isn’t that they don’t want to talk, it is just that they are too busy. Staff meetings, Coffee meetings, forecast meetings, meetings to plan meetings and meetings to review earlier meetings. Then of course we have to draft meeting notes and...

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