Leadership

The Role of Innovation in the SMB: New Thinking on Innovation and How Small Changes Can Make Way for Big Improvements

Posted by on Oct 29, 2014

When it comes to innovation in business, most leaders and organizations are divided on what innovation looks like in general, and what it should look like for their businesses. In...

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Social Media

How to Standout when Live Tweeting! #iSocialtalks from #IBMinsight

Posted by on Oct 28, 2014

I’m live from IBM Insight in Las Vegas this week talking Big Data + Cloud + Engagement and the most popular question I’ve been asked is “How do you standout on...

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Technology

Twitter and Watson: Little Data Gets Big Validation

Posted by on Oct 29, 2014

I just can’t seem to kick the phrase “Little Data.” Yes, I know that isn’t really a term that has been adopted, certainly not like its better looking counterpart, but for...

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Guest Blog

Google Bids Goodbye to Authorship by @ShellyKramer

Posted by on Oct 13, 2014

One thing for sure about Google—change is a given. Just two short months ago we were talking about the end of profile pics in search results and now Google has pulled the plug...

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Recent Posts

Why Social Listening Will Drive Social Business

Why Social Listening Will Drive Social Business

Sep 2, 2014

Over the past decade social media has increasingly consumed our lives as we have hit a point where we cannot eat our favorite foods, spend a night at a hotel or even consume a television show without being bombarded by social media queues. Like us, follow us, join the conversation and so many other flares are sent screaming across our viewing plane that we have...

4 community pillars for employee-customer relationships!

4 community pillars for employee-customer relationships!

Aug 29, 2014

Although employee advocacy programs, social business solutions and digital marketing leaders talk about the importance of community are they willing to do what is necessary to establish a community or will they force managers to create networks and implement software to mitigate people and culture problems? Social Business requires connected internal and...

Digital Business: Is An Intern Your Social Media Strategy?

Digital Business: Is An Intern Your Social Media Strategy?

Aug 28, 2014

Question: Our company is getting ready to do more social media so we have hired an intern to help us get started. Is this a good strategy? My first reaction when I get this question is usually to bite my tongue and force myself not to say the first thing that comes to mind (always a good idea by the way). But since I get this question posed (or stated) far too...

3 Ways Social Media Creates Amazing Customer Experiences

3 Ways Social Media Creates Amazing Customer Experiences

Aug 27, 2014

Did you know that according to a study performed by Maritz and Evolve 24 that more than 70 percent of customer-service complaints made on Twitter go unanswered? That’s right, ignored. Either blatantly or by mere ignorance and neglect of the company, customers are ignored and when that happens it has a snowball effect that many businesses may not consider. ...

Why Social Business tools will fail without a Dotted Line Culture!

Why Social Business tools will fail without a Dotted Line Culture!

Aug 26, 2014

As leaders embrace the importance of culture and community in building a brand the focus and value of a brand is now shifted to the place it’s supposed to be, the people!  The word “Social” in social business is the major change that leaders and brands must embrace which means a new focus must be made on improving who, how and why we communicate. Before...

Does Privacy Exist On The Internet Of Things?

Does Privacy Exist On The Internet Of Things?

Aug 25, 2014

Over the last month there has been an unfathomable amount of content published about the massive privacy intrusion that isFacebook Messenger. With the ability to intrude into the lives of its users in ways that the NSA would never think to, it isn’t a surprise that the new download brought such strong opinions; many of which served as recommendations to not...

Millennial Think Tank: Technology & Privacy via @AmyMccTobin

Millennial Think Tank: Technology & Privacy via @AmyMccTobin

Aug 22, 2014

When we decided to put the topic of Privacy on last week’s agenda, both Hessie Jones and I thought that our panel would be deeply concerned, possibly even afraid of how much of their personal privacy was exposed online. What we discovered is  that our panel is certainly concerned, but definitely far more sophisticated in how they manage their online...

3 Valuable Life Lessons I Learned From Shitty Bosses @RachellouMiller

3 Valuable Life Lessons I Learned From Shitty Bosses @RachellouMiller

Aug 21, 2014

Today’s workforce is incredibly diverse — comprising multiple generations, ethnicities, and economic backgrounds. And even while businesses that embrace and leverage diversity see significant increases in workforce productivity, it is also true that some departments and companies are run by individuals who are poor leaders. Over time, poor leaders can...

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