If you’re an employer managing a part-time Millennial workforce, you know that it requires a different management style than times past. A common scenario is: The young employee who works part-time and is perpetually checking their social media channels. On the surface it looks like a simple management problem; the instinctive response is to crack the whip and demand that your employee focus on what’s in front of them and not tweet, Facebook, or Instagram during work hours.
But does that really ensure quality of work? The short answer is no. Therefore, what boundaries should you be setting to make sure Millennials stay productive while also acknowledging their motivations?
It’s a challenge that has existed forever, that of recognizing and working with different learning styles. There are shifts happening in how people work, and Millennials in particular structure their time differently. How that time is structured has implications for your bottom line; underestimating the motivations of Millennial employees can potentially cost you a lot. Here are a few things to consider to encourage your Millennial team members to find meaning and stay focused:
Social Media Usage
Facebook use isn’t a core part of most job descriptions, and even social media managers have to be careful about letting it usurp their time.
Keep in mind that, like most social networking platforms, Facebook is designed to be addictive. Every quarter, earnings calls are held and executives talk about increases and decreases in revenue made on the attention economy. They’re very good at what they do, and even if your Millennial employee has good intentions, they remain at the mercy of online marketing that mimics the addictive brain patterns and qualities of junk food or drugs.
The point here isn’t to make excuses; it is to acknowledge that if your employees use social media during work hours they probably already know it impacts their ability to focus.
The most positive impact may come from you saying “So you’re on Twitter a lot at work–it’s not off limits but I’m thinking, let’s figure out how to structure your time so that it doesn’t detract from your performance.” Get them involved in helping you restructure and solve the problem.
Communication and Loyalty Look Different Today
The type of negotiation mentioned above also reflects something else that’s changing: Millennials communicate differently. Their perceptions of loyalty (in both directions) are significantly altered from that of previous generations. In particular, Millennials are oriented towards more consistent communication, and they generally prefer feedback on their work in smaller, more consistent intervals.
If you take a deeper look at why it’s the result of a fractured attention economy. As the first generation of digital natives, they’re experiencing life where everything is on, at full volume, all the time. News, product marketing, even information among friend groups, all travels almost instantly and at times without context. In response, Millennials (and now Gen Z) have learned to always be processing.
This reality has affected their communication style–they’re still communicating the same types of things – just in shorter chunks and more frequently. Smart managers adapt to this and are willing to keep in touch often, helping to ensure that employees are on track each day instead of waiting for a review at the end of the quarter. When you think about it, that’s good for everyone. More checking in, more often, leads to better feedback and more open lines of communication – a big improvement over quarterly or annual reviews, don’t you think?
When it comes to loyalty, Millennial expectations have shifted as well. In the past, most employees had a different type of contract (both literal, and implied). If a company or manager provided goals and a clear vision, a steady job and benefits, loyalty was forthcoming.
But the traditional 9 – 5 work structure isn’t what many Millennials are experiencing. Often expected to work more hours, the rise of the gig economy means they do it without as much job security. By necessity, many Millennials are part of a freelance or entrepreneurial movement, and they often have what is commonly referred to as a “side hustle.” That’s not a bad thing; it just means they’re motivated in different ways than previous generations.
That entrepreneurial spirit represents an opportunity for leaders. Instead of laying out goals and how they’ll be achieved, smart leaders are taking a more collaborative approach with their Millennial workforce and involving them in the conversation. The goals and end game may remain the same, but asking your employees to play a role in determining how to get there can save you time and energy, and foster a more productive environment.
John Graham, a young entrepreneurial Millennial laid it all out in this short video he did on the Switch & Shift blog:
Be Realistic and Embrace (don’t punish) Side Hustles
Above all, the conversation with Millennials needs to be an honest one. Try to put yourself in their shoes. Consider this quote:
“I work in an at-will state (CA), and I realize I’m expendable. My reality is that I treat my employer with the same level of loyalty and expendability that they treat me. That is the paradigm of the new economy, and it’s why my side project, Albert’s List exists. It may sound cynical, but it doesn’t mean I don’t give my current employer my all on a daily basis. It means that I am a realist and I know that I could be out of work at any minute.” ~Albert Qian, Millennial employee
In some ways the conversation about how to work with Millennials (part-time or otherwise) is one that has been ongoing for decades with another category of workers: Creatives. We already know not to put artificial limits on how they work, and what makes them creative. As a more entrepreneurial generation, a large segment of Millennials see themselves as creatives. That’s not a bad thing by default; it just means the way people work is shifting.
When you think about it through this lens, it becomes easier to acknowledge that no one works for 8 hours straight. That may come as a surprise to some leaders and managers, but it’s a reality. For many Millennials working part-time, this means having small breaks and working in smaller chunks; the goal is to get momentum, and have a positive and iterative workflow.
In that workflow there is often some type of side hustle happening. With the gig or contract economy in full swing, many employees have a side project.
This doesn’t have to be a negative thing. Having a good, clear conversation about what’s acceptable during work hours (and documenting it) goes a long way toward protecting your company’s goals and creating agreed upon guidelines. Keep in mind that their side hustle may very well spark their thought process and creativity, which is a positive all around. Make sure to listen to your Millennial team. The answers for how to best motivate your part-time employees are already there, you just need to pay attention to the conversation that is happening right in front of you.
This is all incredibly important because, as Pew Research reported in the first quarter of 2015, Millennials became the largest generation in the workforce. As I stated in an article for Forbes, the way Millennials communicate has quickly become the way we communicate; Millennials are us.
Other resources on this topic:
Image : GetRefe
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